Description
Hach Service – protect your investment and peace of mind
DR3900 Spectrophotometer Service and Preventative Maintenance
Your DR3900 laboratory spectrophotometer is a critical part of your water analysis. A Hach Bench Service Partnership helps ensure it continues to deliver accurate, reliable, and compliant results while minimizing downtime and unexpected repair costs.
With service performed by factory trained Hach technicians at the Hach Service Center, you get both preventive maintenance and full repair coverage tailored specifically to the DR3900.
What’s Included in your DR3900 Bench Service Partnership
Every DR3900 service partnership provides you the parts, repairs, and preventative maintenance you demand so you can focus on other critical needs and stay compliant.
• Verification of photometric accuracy, wavelength accuracy, and stray light
• Loaner instruments so you can continue your testing while being serviced (if available)
• Optics evaluation and precision alignment conducted at the Hach Service Center
• Testing and optimization of cuvette detection systems
• Replacement of the internal lithium battery as needed to protect data integrity
• Cleaning and detailed visual inspection
• Replacement of the halogen lamp (recommended annual replacement)
• Firmware updates to the latest approved version
• Final service report and performance certificate for quality management and compliance records
Benefits of DR3900 Service
Even the most dependable spectrophotometers require regular maintenance to maintain optical performance and data integrity. Over time, components begin to wear, firmware evolves, and minor alignment shifts can significantly impact results.
Your DR3900 can only be calibrated by service professionals at our Service Center.
Hach Service helps you:
• Maintain measurement accuracy and consistency
• Support regulatory compliance with documented calibration and certification
• Detect and prevent performance issues before they cause downtime
• Extend the useful life of your DR3900
• Reduce operational downtime with priority repair turnaround and loaner instruments
Genuine DR3900 Parts Included
Hach Service uses genuine OEM parts designed for the DR3900 for all your spare and repair parts. As part of your preventive maintenance, key wear components are included at recommended intervals to stop problems before they start.
• Halogen lamp (12 month replacement cycle)
• Internal lithium battery (as needed)
Using factory specified parts helps maintain optical performance and ensures service documentation aligns with Hach quality standards.
Full DR3900 Repair Coverage and Priority Turnaround
In addition to preventive maintenance, your Bench Service Partnership provides:
•
Full coverage for repairs
performed at the Hach Service Center
Priority five business day turnaround
(excluding shipping time)
Free second day return shipping
after service
Loaner DR3900 instruments
during service (subject to availability)
This approach minimizes operational disruption and helps keep your lab running smoothly even if unexpected issues arise.
Calibration/Certification
We know how important instrument calibration and certification is in maintaining regulatory compliance. As part of every service we provide, we verify that the instrument is performing to our factory specifications and provide the documentation you need to minimize compliance risk.
Routine Maintenance
Every analytical instrument requires some level of routine maintenance to ensure accuracy and minimize downtime. With a Hach Service Plan, we ease the burden by helping you manage your maintenance schedule according to the specific needs of each instrument. When you choose Hach, you can be confident that the highest quality parts are being used and the job gets done right.
Repair
We understand the impact to your process and your operations when your equipment goes down. You need a service partner who has the resources necessary to get you back up and running fast. With repair coverage through a Hach Service Plan, you get priority service from skilled professionals with the knowledge, tools, and parts readily available to restore your equipment to proper operation as quickly as possible.
Advanced Maintenance
With ease of use and simpler routine maintenance comes behind-the-scenes complexity that requires special tools and skills that Hach Service is uniquely qualified to provide. Our advanced maintenance services, including in-depth systems diagnostics, detect and prevent potential issues that can degrade performance or reduce the life of the instrument.
