Description
Hach Service – protect your investment and peace of mind
With Hach Service Plans, you have a global partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Service Team brings unique expertise to help you maximize instrument uptime, ensure data integrity, maintain operational stability, and reduce compliance risk. All at a fixed annual cost that eliminates unplanned expenses.
With the Bench Service Partnership, Hach Service provides full coverage for repairs and annual preventative maintenance, calibration, and certification service at the Hach Service Center. As a Partnership customer, your service will be put into priority status with a five-day turnaround time. For select models, we provide a free loaner instrument when available, so your analysis won’t be impacted while your unit is being serviced. Upon completion of service, we’ll cover the cost of second-day return shipping. You’ll also have access to unlimited technical support with an exclusive toll-free number that puts you at the front of the call queue.
Calibration/Certification
We know how important instrument calibration and certification is in maintaining regulatory compliance. As part of every service we provide, we verify that the instrument is performing to our factory specifications and provide the documentation you need to minimize compliance risk.
Routine Maintenance
Every analytical instrument requires some level of routine maintenance to ensure accuracy and minimize downtime. With a Hach Service Plan, we ease the burden by helping you manage your maintenance schedule according to the specific needs of each instrument. When you choose Hach, you can be confident that the highest quality parts are being used and the job gets done right.
Repair
We understand the impact to your process and your operations when your equipment goes down. You need a service partner who has the resources necessary to get you back up and running fast. With repair coverage through a Hach Service Plan, you get priority service from skilled professionals with the knowledge, tools, and parts readily available to restore your equipment to proper operation as quickly as possible.
Advanced Maintenance
With ease of use and simpler routine maintenance comes behind-the-scenes complexity that requires special tools and skills that Hach Service is uniquely qualified to provide. Our advanced maintenance services, including in-depth systems diagnostics, detect and prevent potential issues that can degrade performance or reduce the life of the instrument.
