Description
Hach Service – protect your investment and peace of mind
With Hach Service Plans, you have a global partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field Service, and Central Service Teams work together with unique expertise to help you maximize instrument uptime, ensure data integrity, maintain operational stability, and reduce compliance risk. All at a fixed annual cost that eliminates unplanned expenses.
With the Field Service Partnership, Hach Service provides:
Calibration/Certification
We know how important instrument calibration and certification is in maintaining regulatory compliance. As part of every service we provide, we verify that the instrument is performing to our factory specifications and provide the documentation you need to minimize compliance risk. As a new added benefit for the CL17sc, Hach Service performs a three-point calibration verification with primary chlorine standards to assure accuracy throughout the full measuring range.
Routine Maintenance
Even with the simplified routine maintenance of the CL17sc, there is significant value in having Hach do the work for you. We ease the burden by helping you manage your maintenance schedule according to the specific needs of the analyzer and free up your internal resources to focus on other priorities. When you choose Hach, you can be confident that the highest quality parts are being used and the job gets done right.
Repair
We understand the impact to your process and operations and the compliance risk you face when your chlorine analyzer goes down. You need a service partner who has the resources necessary to get you back up and running fast. With repair coverage through a Hach Service Plan, you get priority service from skilled professionals with the knowledge, tools, and parts readily available to restore your CL17sc to proper operation as quickly as possible.
Advanced Maintenance
With ease of use and simpler routine maintenance comes behind-the-scenes complexity that requires special tools and skills that Hach Service is uniquely qualified to provide. CL17sc advanced maintenance includes the Hach Service Technician’s analysis of internal flow, detector, light source, and full-range calibration data to gain deeper insight into the performance of the instrument in your particular application. This allows Hach Service to detect and prevent potential issues that can impact measurement accuracy, degrade performance over time, or reduce the life of the instrument.
