Description
Hach Service – protect your investment and peace of mind
With Hach Service Plans, you have a global partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field Service, and Central Service Teams work together with unique expertise to help you maximize instrument uptime, ensure data integrity, maintain operational stability, and reduce compliance risk. All at a fixed annual cost that eliminates unplanned expenses.
The Field Service Partnership provides these Elements of Coverage to help you Establish, Extend, and Elevate Performance:
Calibration/Certification
We know how important instrument calibration and certification is in maintaining regulatory compliance. As part of every service we provide, we verify that the instrument is performing to our factory specifications and provide the documentation you need to minimize compliance risk.
Routine Maintenance
Every piece of analytical instrumentation requires some level of routine maintenance to assure accuracy and minimize downtime. With a Service Partnership, we ease the burden by helping you manage your maintenance schedule according to the specific needs of each instrument. When you choose Hach, you can be confident that the highest quality parts are being used and the job gets done right.
Repair
We understand the impact to your process and your operations when your equipment goes down. You need a service partner who has the resources necessary to get you back up and running fast. With repair coverage through a Hach Service Plan, you get priority service from skilled professionals with the knowledge, tools, and parts readily available to restore your equipment to proper operation as quickly as possible.
Probe Replacement
We understand the impact to your process and your operations when your equipment goes down. With our newly added probe replacement coverage, if your probe fails, we'll ship you a brand new one at no additional charge to get you back up and running quickly.
