Description
Hach Service – protect your investment and peace of mind
With Hach Service Plans, you have a global partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field Service, and Central Service Teams work together with unique expertise to help you maximize instrument uptime, ensure data integrity, maintain operational stability, and reduce compliance risk. All at a fixed annual cost that eliminates unplanned expenses.
The WarrantyPlus
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Partnership provides these Elements of Coverage to help you Establish, Extend, and Elevate Performance:
Commissioning
After investing in a new instrument, it’s important that you get off to a good start with data you can trust and confidence in your ability to properly operate the instrument. Our commissioning service assures that your SC4500 controller is delivering accurate data, that the attached sensors are communicating properly and that you're comfortable navigating your new controller's user interface and troubleshooting potential issues.
Calibration/Certification
We know how important instrument certification is in maintaining regulatory compliance. As part of every service we provide, we verify that the instrument is performing to our factory specifications and provide the documentation you need to minimize compliance risk.
Routine Maintenance
Every analytical instrument requires some level of routine maintenance to assure accuracy and minimize downtime. With a Hach Service Plan, we ease the burden by helping you manage your SC4500 controller maintenance schedule and free up your internal resources to focus on other priorities.
Repair
We understand the impact to your process and your operations when your equipment goes down. You need a service partner who has the resources necessary to get you back up and running fast. With repair coverage through a Hach Service Plan, you get priority service from skilled professionals with the knowledge, tools, and parts readily available to restore your SC4500 controller to proper operation as quickly as possible.
Advanced Maintenance
With ease of use and improved diagnostics comes behind-the-scenes complexity that requires special tools and skills that Hach Service is uniquely qualified to provide. SC4500 advanced maintenance service includes an in-depth diagnostic test to assure peak performance.
