Description
OneSource service plans are designed to: Support optimum instrument performance Ensure accurate and reproducible results Adhere to regulatory compliance standards PerkinElmer OneSource® service plans allow you to maximize your instrument investment and avoid the high costs associated with instrument failure. Remote Support Remote Support offers an added level of service through remote software to help solve instrument issues before an engineer is dispatched. Our remote support team will work with you via phone or webcam to troubleshoot, triage, repair and otherwise support any connected equipment. This added level of support introduces the potential for a faster resolution to any issues that arise and ultimately decreased downtime for the instrument. After diagnosis, should an engineer be needed one will be dispatched to further evaluate or repair your instrument. Remote Support is included in most service plans. New RemoteConnect™ Contract Remote support coverage is now available as a PerkinElmer service plan. With the RemoteConnect™ Plan you can purchase 10-hour bundles (or more) each year to use toward working with our specialty support technicians. You'll receive the same level of remote support as with all PerkinElmer plans, providing available remote services to troubleshoot, triage, repair and support. If unable to resolve your issue, a PerkinElmer engineer will be dispatched to your location for an additional fee.
