Description
Improve your service levels - Proactive monitoring and management of service providers Reduce the administrative burden - One contract and PO to manage, one contact to request service Streamline your locations - We have global coverage with regional focus with over 1600 extensively trained and experienced team members located worldwide Full visibility - Track asset inventory and events in real time via a user-friendly portal giving you detailed metrics. OneSource OnSite Multivendor Program - A dedicated onsite and certified team of OneSource engineers and administrative staff provides the highest level of multivendor preventive and corrective maintenance on a variety of instruments from every leading manufacturer. By placing engineers and administrative support directly in your lab, the OneSource team can perform calibration and qualification testing service, where required. Providing you with the best combination of response time and cost efficiency for the greatest breadth of instruments. OneSource Managed Maintenance Service Program - A Multivendor Managed Maintenance solution from OneSource replaces a piecemeal approach with a proven system that consolidates all equipment maintenance activities using one trusted team delivering a fast response each and every time. You'll have a single service contract for the entire laboratory and a dedicated point of contact to manage service, instrument qualification and equipment calibration. Real-time access to detailed reporting capturing service spend, vendor performance and other useful metrics will ensure your laboratory is operating at optimal efficiency while controlling spend. Reporting Service Performance Measurement Reporting - OneSource empowers decision makers with information that details exactly how services are being performed, whether service levels are being met, and what costs are being incurred. Our OneSource Portal provides a secure online environment that allows users to access a wide variety of services and data, enabling 100% visibility into all aspects of service delivery. Log new service requests Schedule routine services such as preventive maintenance and qualification View service history reports and spend at the instrument, lab, and site levels Periodic Metrics Reporting (Monthly, Quarterly, Annually) In addition to real-time reporting capabilities, OneSource also prepares customized regular (monthly, quarterly, and annually) reports that illustrate whether or not service levels are being met and ROI targets are being achieved. Report data typically includes: Detailed service metrics for all service providers with comparisons against contracted service level expectations Continuous improvement recommendations including ways to improve productivity Compliance data (where applicable) to ensure all regulatory requirements are met
