Service and SupportIf you need additional coverage during or after the MyGlo® Reagent Reader standard warranty period is over, a MyGlo® Reagent Reader Service Agreement is available. The MyGlo® Reagent Reader Service Agreement covers all parts, labor and shipping to and from our authorized service locations. This Agreement does not include repair or replacement necessitated by accident, neglect, misuse, unauthorized repair or modification of the instrument.
If a problem arises with the instrument, please contact Promega Technical Service for support. E-mail:
[email protected] . If further action is required, you will be given repair options and assigned a return authorization number. Promega is not responsible for instrumentation returned without an authorization number.
To obtain service during the covered period, please take the following steps:
Contact Promega Technical Services.
Carry out tests as suggested by your Technical Services contact.
If it is determined that further action is required, you will be given options and assigned a return authorization number. Promega is not responsible for instrumentation returned without an authorization number.
Before returning the instrument, you will be responsible for cleaning it. If the instrument has been exposed to any chemical hazards, consult the Technical Manual for cleaning instructions.
*May not be available in all countries. Contact your local Promega representative for more information.
Your MyGlo® Reagent Reader instrument comes with a 12-month* warranty. Warranty coverage includes all parts, labor, and shipping to and from our authorized service locations. The warranty does not include repair or replacement necessitated by accident, neglect, misuse, unauthorized repair or modification of the instrument. If a problem arises with the instrument, contact Promega Technical Services for support. Promega Technical Services can be contacted directly from the ProNect® dashboard or via email:
[email protected] . If further action is required, you will be given repair options and assigned a return authorization number. Promega is not responsible for instrumentation returned without an authorization number.
The detection system is not fully sealed. Excessive liquid can enter the unit and damage internal electronic components. Ensure proper care when handling liquids near the system to prevent potential damage. To obtain service during the warranty period, please take the following steps:
Carry out troubleshooting procedures as suggested by your Technical Services Scientist.
If further action is required, you will be provided options and assigned a return authorization number. Promega is not responsible for instrumentation returned without an authorization number.
Before returning the instrument, you will be responsible for cleaning it. If the instrument has been exposed to any chemical, biological or radioactive hazards, contact Promega Technical Services for decontamination instructions before shipping.
