Lonza, 25-T22, Te-Care TM Standard Complete 2 Years Service Agreement for 2 Instruments

Product Overview PyroTec® PRO System Tecan Standard Te-Care TM 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 2 Tecan Sunrise TM Readers. This contract should be purchased from year 3 post-installation (for years 1 and 2 post-installation customers should order part number 25-T12 service contract). TE-CARE TM COMPLETE Features: General response time-2 working days Remote hotline support by technical support specialists Unlimited connections during contract period One Preventative Maintenance (PM) visit per year including: Cleaning and greasing Wear and tear parts Adjustments Instrument specific tests Travel costs and labor Service documentation On-site repairs including: Spare parts Travel costs and labor Service documentation Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza For advanced WinKQCL® Software support contracts please contact your local sales representative. Request More Info