Lonza, 25-TS2, Te-Care TM Standard Complete 2 Years Service Agreement for 1 Instrument

Product Overview PyroTec® PRO Automated Robotic Solution Tecan Standard Te-Care TM 2 Year Service Agreement covering system hardware (robotic deck and devices) for systems with 1 Tecan Sunrise TM Reader. This contract should be purchased from year 3 post-installation (customers should order part number 25-TS1 service contract for the initial 2 years). TE-CARE TM COMPLETE Features: General response time-2 working days Remote hotline support by technical support specialists Unlimited connections during contract period One Preventative Maintenance (PM) visit per year including: Cleaning and greasing Wear and tear parts Adjustments Instrument specific tests Travel costs and labor Service documentation On-site repairs including: Spare parts Travel costs and labor Service documentation Hardware, firmware, or software updates at time of PM(s) in agreement with Lonza For advanced WinKQCL® Software support contracts please contact your local sales representative. Request More Info