Description
Maintaining labs is never easy, especially when an instrument is down. We know you are responsible for the performance of your laboratory, and we make sure nothing holds you back. Read on to see how our lab service and support can help relieve your common challenges. MOST COMMON CHALLENGES IN YOUR LABORATORY OUR SOLUTIONS One of your instruments has unexpectedly gone down.You need your lab up and running as fast as possible. Our dedicated service professionals are available to help whenever you need us most. We are proud of our on-site response times and first-time fix rates. We will have your lab up and running in no time. Service agreements can be difficult to comprehend and might not be flexible enough for your needs. Our flexible service agreements are easy to understand and they save you money over time, along with other valuable benefits. You decide which package works best for you based on your budget and needs. It can be difficult and time-consuming working with different service people based on availability. We have trained resources that are dedicated to your lab, ensuring wherever possible, you work with the same service specialist each time. Service providers don’t always have the knowledge or expertise to fix the problem efficiently. Our service engineers are certified and have a proven track record. Plus, on average, our engineers have more than 15 years of experience, reducing errors and increasing performance. Recommended additional training of new recruits and more advanced sessions for existing personnel. We provide expert training, onsite, and offsite at one of our Center of Excellence locations. Our training programs ensure success with applications and instruments. Please contact us for information about service plans in your local geography. For more details on our support plans, please refer to PerkinElmer’s brochure available in this page's 'Resources, Events & More' section.
